Legal
Terms of Service
Last updated [DATE]
These terms set out how [CLIENT NAME] works with clients and how you may use [CLIENT WEBSITE]. Please read them alongside our Privacy Policy. If anything here is unclear, email [CLIENT EMAIL] before you book — we would rather answer a question than have you agree to something you did not mean to.
1. Who we are
[CLIENT WEBSITE] is operated by [CLIENT NAME] ("we", "us", "our"), registered at [CLIENT ADDRESS], company number [CLIENT COMPANY NUMBER], VAT number [CLIENT VAT NUMBER]. You can contact us at [CLIENT EMAIL] or [CLIENT PHONE].
2. When these terms apply
They apply from the moment you use this site, submit an enquiry, or accept a proposal from us. Where you have signed a separate written agreement with us, that agreement takes priority over these terms wherever the two conflict.
3. The services
We provide [DESCRIBE YOUR SERVICES — e.g. business strategy consulting, intensive day sessions, ongoing advisory retainers and speaking engagements]. What is included in your engagement, what it costs, and how long it runs will be set out in the proposal or statement of work we send you before any work begins.
We provide a professional service, not a product. We will apply reasonable skill and care, but we do not guarantee any particular commercial outcome — see section 10.
4. Booking and forming a contract
An enquiry is not a booking. A contract is formed when you accept our written proposal and, where required, pay the deposit. Dates are held only once both of those have happened.
5. Fees and payment
Fees are as stated in your proposal and are [INCLUSIVE / EXCLUSIVE] of VAT. Invoices are payable within [PAYMENT TERMS — e.g. 14 days] of the invoice date. A deposit of [DEPOSIT AMOUNT OR PERCENTAGE] is payable to secure your dates and is non-refundable except as set out in section 6.
Where payment is late we may charge interest at [LATE PAYMENT INTEREST RATE] and pause work until the account is settled. Where an engagement is paid in instalments, all instalments remain payable in full even if you stop using the service.
6. Cancelling, rescheduling and refunds
If you need to move a booked date, tell us as early as you can. We will reschedule once at no charge where you give at least [RESCHEDULE NOTICE PERIOD — e.g. 14 days] notice and we have availability. Later than that, or for a second change, we may charge [RESCHEDULE FEE].
If you cancel, the deposit is not refunded. Where you cancel with less than [CANCELLATION NOTICE PERIOD — e.g. 14 days] notice, the full fee remains payable, because the time has been held for you and cannot realistically be resold. If we have to cancel or reschedule, you may choose between an alternative date and a full refund of everything you have paid for the affected work.
Nothing in this section removes any statutory cancellation rights you have as a consumer.
7. What we need from you
The work depends on what you bring to it. You agree to give us accurate information, reasonable access to the people and data we need, and timely responses to questions and drafts. Where delays on your side push the work beyond the agreed period, we may need to re-quote or reschedule.
8. Intellectual property
We keep ownership of our own frameworks, templates, methods and materials, including anything we bring to the engagement or develop generally in the course of our practice. Once you have paid in full, you get a perpetual, non-exclusive licence to use the specific deliverables we produce for you inside your own business.
You may not resell, publish, license or distribute our materials, or use them to build a competing service, without our written permission. Content on [CLIENT WEBSITE] is ours and may not be reproduced without permission.
9. Confidentiality
Each of us will keep the other's confidential information confidential and use it only for the purposes of the engagement. This does not apply to information that is already public, that we can show we knew independently, or that we are legally required to disclose. We may refer to you as a client and describe the work in general terms unless you ask us in writing not to.
10. Results
We will bring real skill and honest judgement to your business, but we cannot control how you act on advice, what your market does, or how your team responds. Any figures, case studies or testimonials on [CLIENT WEBSITE] describe what specific clients achieved in their own circumstances. They are not a promise of what you will achieve, and we do not guarantee any level of revenue, growth or saved time.
11. Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability arising out of an engagement is limited to the total fees you have paid us for that engagement, and we are not liable for loss of profit, loss of business, loss of anticipated savings, or any indirect or consequential loss.
You remain responsible for your own business decisions, including anything with legal, financial, tax or employment consequences. We are not your accountant, solicitor or HR adviser, and our advice is not a substitute for professional advice from those people.
12. Ending an engagement
Either of us may end an ongoing engagement by giving [TERMINATION NOTICE PERIOD — e.g. 30 days] written notice. We may end it immediately if fees remain unpaid after a written reminder, or if the working relationship becomes abusive. On termination you remain liable for fees for work done and for any committed dates within the notice period.
13. Using this website
We try to keep [CLIENT WEBSITE] available and accurate, but we do not guarantee it will be uninterrupted or error-free, and we may change or withdraw content at any time. You agree not to misuse the site or attempt to gain unauthorised access to it.
14. Changes to these terms
We may update these terms from time to time. The version that applies to your engagement is the one in force on the date your contract was formed. The date at the top of this page tells you when this version was published.
15. Governing law and contact
These terms are governed by the laws of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction over any dispute. If something has gone wrong, please contact us first at [CLIENT EMAIL] — most things are resolved with a conversation. You can also write to [CLIENT NAME], [CLIENT ADDRESS].